REME: On Demand Messages
Sleeker, streamlined experiences for the on-demand massage company’s client and expert apps.
Reme is an on-demand massage service that seeks to provide an escape for people wherever and whenever they want. Feeling the need for a break from it all? Book a certified expert, track their arrival status, and treat yourself.
iOS | Android | CMS
REME came to us to design and build a whole new booking flow for their customers. Along with that, we we’re challenged to improve the mobile apps for their massage experts to fulfill the service requests. Managing live orders, expert tracking, order fulfillment, and payments provided plenty of technical challenges to tackle.
In order for REME to provide its incredible service to all, we knew that booking massages and fulfilling orders had to be not only easy, but enjoyable. We found that users were overwhelmed and often confused by their options in the previous experiences.
Focused Booking Flow
We broke out crucial steps of the booking flow to focus the user’s attention and not overwhelm them with content. This also provides a stronger sense of customization and personalization as they book their massage.
By creating animation based interactions and feedback, customers know exactly what is going on and feel comforted that their moment to treat themselves is going smoothly!
Simplified Expert Experience
REME experts vary greatly in their technical capabilities, so we provided a clear CTAs, descriptive cards, and a details flow for accepting or rejecting service requests.
By working closely with REME, we’ve been able to help them grow and scale to provide more massage services to more people. Both Android and iOS experiences are polished experiences that provide their clients with a high quality experience at first interaction. It’s nice knowing that a massage is only a click away.